Butterfly Release Customer Care Instructions

Customer Responsibilities:
Please be aware that butterflies are living creatures and that it is the customers responsibility to care for them between the time they arrive and the time that they are released. Please have someone at the destination address looking out for the Carrier. It is critical that the butterflies be brought inside as soon as they arrive. You will be emailed tracking information on your package on or before the date that we ship. Unless otherwise agreed packages are shipped to arrive the day before the event via FedEx Overnight Priority. As a general rule, most major cities have a 10:30 a.m. commitment time, surrounding areas have a by NOON commitment time and rural America has a 4:30 p.m. commitment time. Please note that commitment times are not a point in time and that the butterflies may be delivered any time prior to the commitment time.
While Carrier error is rare it does happen and it is up to the customer to notify ATCI immediately should a package be late or not arrive. Sometimes it is best for the customer to call FedEx directly as they are more familiar with the destination area. FedEx can be called directly at 1 (800)
GOFEDEX, that’s 18004633339. Once you are connected keep repeating the word representative until they connect you with a breathing human being. FedEx is usually excellent at correcting problems. Be sure to get a case number before hanging up.
When you receive your butterflies:
· Your butterflies have been packed to insure they can handle the bumps and thumps of shipping. You would have to be pretty harsh with them to damage them. INSECT SPRAY will kill your butterflies. Do not store them in an area that has been recently treated for insects. Do not spray insecticide near your butterflies! Do not expose your butterflies to heat. Do not leave them in the sun. Do not leave them in a parked car. Do not freeze your butterflies.
· Please open your cardboard box. Inside you will find a small Styrofoam cooler. Open the cooler and you will be able to see the box or envelopes containing your butterflies. Locate and remove the ice packs (sometimes the ice pack is located underneath a false bottom) and refreeze the ice pack in your freezer. You may use your own ice pack or if necessary frozen vegetables placed in a sandwich bag to replace the ice pack. Exchange ice packs upon arrival then every morning and evening.
· Check the package for any damage that may have occurred during shipping and let us know immediately if there is a problem. We will do what we can to make it right.
· You may check each butterfly by warming it up in your hand, holding it up to a light then looking through the glassine envelope for movement.
If you have chosen envelopes that you cannot see through, hold the box up to your ear and listen for the movement of tiny kicking feet. You may notice a little bit of red liquid on or around your butterflies. This is not blood, but residue from their supplemental diet. It is nothing to worry about.
· Be sure to replace the lid of the Styrofoam box every time you walk away from it. This is important! Your butterflies need to be kept cool and in the dark so they sleep while they are in the box. If your release is taking place more than 2 days after you receive your butterflies, they must be feed.
The Day of your Event:
Remember, Monarch Butterflies cannot fly when their body temperature is below 62°. Don’t forget to remove that ice pack and bring the butterflies up to room temperature about an hour before the release. If it is going to be raining the day of your event, you will need to make sure to wait until it is not raining to do the release. In nature, butterflies survive through thunderstorms and severe weather; the rain will not kill or harm the butterflies. However, the butterflies will not fly in the rain.
When transferring the butterflies I suggest that you use the smallest room available to make the transfer. If one escapes he will head upwards and towards light.
How to use an Accordion (Instant) Butterfly Release Box:
It is critical that the butterflies be a minimum of 65º when attempting an accordion or instant release. To open the accordion Butterfly Release Box: Simply lift the lid and pull the ribbon smoothly. As the folds pull straight the butterflies will take flight.
How to use a Butterfly Display Cage:  Simply load the butterflies through the door and release them by opening the domed top. It is a good idea to practice opening the top before you place
the butterflies into the cage. Once the butterflies are in the cage mist the butterflies and netting with water so that the butterflies can have a drink.
Hands on transfer technique: One by one remove the butterflies form their envelopes and place them into the release box; Gently pinch their wings together, and then wings (and fingers) first slide them past the tulle/cloth and into the box.
Envelope transfer technique: Open the flap of the envelope. Slide the opened envelope through the opening and gently jiggle to encourage the butterfly to fly out. Slide the empty envelope back out and continue until all the butterflies have been transferred.
If you are having difficulty you may want to place the butterflies into the fridge for a few minutes. This will slow down their metabolism and make them easier to transfer. After you are done transporting the butterflies set the box for the release.  You are now ready to have a successful Mass Butterfly release. Do not force the butterflies by turning the release box upside down. Allow the butterflies to fly up and out.
Enjoy your Butterfly Release!


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